Make customers stop and pay attention with a story about your business.
We have loved reading stories ever since we were children. We even make up our own as we strive to make the people around us wonder and imagine. Storytelling never fails to stir us, even in the form of unfounded news or hearsays. Marketing is no stranger to stories, as well. They use storylines to generate interest on the products and services they promote. This ability is evident through the commercials we see whenever we turn on the television.
There are the Mentos commercials, which feature the “Freshmaker,” and show how your breath can be made fresh with just one candy. Look back on an Old Spice ad that presented a half-naked, towel-clad Isaiah Mustafa telling viewers to “Smell like a man, man.”This commercial told a story that fans of the Old Spice Facebook page clicked. They then typedtheir comments, liked the posts, and shared the page.
This aptly demonstrates the power of storytelling in an ad. Old Spice, the company, contracted Mustafa, a former football star player, to help spread the message that the Old Spice scent can make a man smell more masculine. The reactions above showed how effective the campaign is, making it achieve 14,393 likes and 7,864 comments. This commercial was released last 2010, and it still got comments up until three months ago.
How do you create stories that will imitate the Old Spice effect and make customers pay attention to your content? How do you make them interested with your products? Here are a few ways:
1. Create introductory videos.
Make a video that introduces your business well. Show footages of your store and merchandise, along with your office and employees. If you have a production area, show that in the video, too. Let the CEO make an appearance and explain how your business can be of service to the general community’s needs. You can show this video on your website’s home page, which gives visitors a bird’s eye view of your business processes. This video can also be featured on your social networking pages to engage your followers.
Doggytopia, a dog day care center based in Kelowna, Canada, uses this technique well to tell customers how they will take care of your pets while you are at work. Brenda McBurnie, the owner of the establishment, showed the place where dogs can play and be taken care of. This video serves as a good marketing tactic to attract more customers to visit and entrust their pet dogs to Ms. McBurnie.
2. Product Videos
You know how great your product is, and how useful it can be to perform a certain function or purpose. Customers don’t automatically know that, so make a video that will show them how special your merchandise is. They key is not to tell them, but to demonstrate how. General Electric effectively used this type of video to feature a machine that detects the presence of cancer cells in a patient. This video showed GE employees telling viewers how fulfilled they felt when they helped create something profound like their cancer health care equipment.
3. ‘Competitive’ Videos
Provide a video detailing the reasons your business is unique. Think of special qualities that sets you apart. It can be about your many years of experience, longevity in the industry or the value of your products. Discuss how you started your business and made it grow. Impart some stories about how your family or friends helped you set up your venture and make it through the lean times. This can help customers know you more and make them feel you have something in common with them.
One video under this category is Kathleen King’s story of how she entered into another venture. This was after being booted out of her first bakery, which she established and managed for twenty years. She illustrated how she maintained her strength and determination to carry on and become successful again. These characteristics made her stand out against other bakeries near her locality.
4. Statement Videos
Shoot a short video that showcases your business commitment or mission. This allows customers to know your goals and what principles you stand for. This can help them decide that they’ll support you to attain yourobjectives. For example, you manage a hospital and commit yourself to ensuring your health care staff provides the highest quality of care available. Illustrate how you fulfill your commitment statement with a video.
Blackboard, a company that fosters online and mobile learning, declares its commitment to be ‘accessible’ to students with a high-speed Internet connection. This allows them to reach students and impart the education they need. Rajeev Arora, former Vice President of the Marketing Department at Blackboard, reiterates the company’s commitment on the video below:
5. Corporate Personality Videos
How does your company define your business? What are you passionate about your corporate culture? Illustrate how you love your enterprise with a video. Answering this question makes it necessary to go back to the time when you first decided to set up your business. Why did you choose to establish a restaurant, for example? Is it because you like to feed and make people happy through food? Or you love to cook and create dishes that make people satisfied with the taste?
Kristy Greenwood, the owner of Victory Love+Cookies, explains her passion for baking cookies as a way to “get them out into the world, spreading love and light, sugar and flavor, by whatever means necessary.”According to Ms. Greenwood, her zeal for life and making other people feel good is represented by her cookies – light, sweet, and delicious.
Using videos to tell stories is a great way to engage your visitors. Almost nobody can resist a feel-good story, which inspires them to do better. Use this to connect to your target audience. Maybe you’ll reach them the way Old Spice did. 😉