Tag: Public Opinion

Which is More Powerful? Word of Mouth or Social Media?

Which is More Powerful? Word of Mouth or Social Media?

How Personal and Public Opinions Shape Businesses When a person’s satisfied or unhappy about a business, they tell their family, friends, and acquaintances about their experience. In fact, negative opinion is voiced more often than positive experiences. People are compelled to warn others about their unfortunate encounters with a certain establishment or service. This makes…

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